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Returns Policy

Return Policy

Here at Jilid, nothing is more important to us than ensuring that our customers receive the very best quality in all of our items. For that very reason, we custom make each product to order, meaning that they’re entirely unique. For this very reason, we are unable to accept returns for the following products:

  • Custom Products / Engraved Products
  • Made To Order Products
  • Items That Have Been Altered
  • Final Sale Items

In addition, please note that special orders are non-returnable, exchangeable, or refundable. When purchasing a product from Jilid, you accept and agree to these conditions and this return policy.